ISO standards, a tool against Covid-19

In recent months, as a result of Covid-19, companies have had to undergo a process of reinvention, adaptation, and restructuring in their organization and working methods, always with the goal of ensuring that the quality of customer service is not disrupted in any way.

Change management can be a more or less complex process depending on many factors. For some companies, the new context has even directly affected their business model.

However, a key factor in the ability to respond is having a solid management system and clearly defined processes within the company, including accessibility to corporate data and resources.

During these months, the advantages of ISO standards have become evident. These standards are often viewed as a formality or a corporate medal. However, during this crisis, they have proven to be extremely helpful for companies. Those that comply with the established standards have been able to deploy their continuity, contingency, and communication plans, as well as their work procedures, more effectively.

At UGROUND, we have undergone the ISO audit process since 2017. Thanks to our expert consultants at Ingertec, we have implemented ISO management system tools. Specifically, we are certified in ISO 9001 for quality management and ISO 27001 for information security.

How can these standards help my company during times of change and uncertainty?

The ISO standards regulate different areas of operation within a company. Their purpose is to assess and measure the quality of management in these areas, thus ensuring continuous improvement and business growth.

In times of crisis, defining and standardizing company procedures allows us to react more effectively to unforeseen events. Thanks to systematized actions, we can ensure business continuity and make decisions more quickly and safely.

Specifically, the ISO 9001 quality management standard helps us define company processes, responsibilities, and performance indicators. It also explicitly provides for the definition of processes for change management and contingency planning. This guarantees the integrity of our management system, the availability of resources, and the assignment of responsibilities in each case.

Meanwhile, the ISO 27001 information security standard defines the necessary protocols to be implemented within the company. At this time, compliance with these security measures is imperative. If we want to remain operational through remote work, we must understand, manage, and minimize risks. Only in this way can we guarantee safe and high-quality service to our clients and effective operations with our providers.

Ultimately, the work and investment we dedicate to ISO standards are undoubtedly a safe bet for the survival and long-term sustainability of our company.

In this link, you can find all the available information about certified ISO professionals and how to incorporate these essential tools into your company during times of change and adversity.