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Quality and Information Security Policy

At UGROUND, our quality and security policy ensures reliable, efficient services aligned with international standards.

UGROUND, a leading company in social and corporate transformation towards the digital world, keeps its commitment with the implementation of a Quality Management System integrated in the Global Management System of the organization, in accordance with the ISO 9001:2015 and ISO 27001:2022 Standards.

Our purpose is to attain the maximum effectiveness, efficiency and productivity for the benefit and satisfaction of our employees and clients. Continuous improvement is our calling: we use our learning and expertise as company in the application of new methods and processes.

The Quality Management System aims at our Clients’ satisfaction, the respect for our principles and values, data protection, regulatory compliance, information security, environmental protection and occupational safety. All this is thanks to the compliance of internal requirements established for the development of our services and those established by the legislation applicable to our activities.

Likewise, UGROUND is aware of the fact that client satisfaction demands a good internal coordination and management of the company and the cooperation of all its employees. For that reason, the UGROUND Management is committed to:

Para ello asume su compromiso con la calidad y la seguridad de la información según las normas de referencia UNE/EN-ISO 9001:2015 e ISO /IEC 27001:2022, por lo que la Alta Dirección establece los siguientes principios:

  • Ensuring the quality of services and products offered regarding ISO 9001:2015 and ISO 27001:2022 Standards, having human, technical, economical and material means, all of them being safe and appropriate for the activities developed by the company.

  • Improving and efficiently controlling processes, procedures, products and services. Updating our equipment in order to guarantee the best service for our clients, in accordance with the applicable legislation, data protection, information security, safety of our employees and respect of the environment.

  • Consolidating trust from UGROUND’s Clients, suppliers and ecosystem, meeting their expectations and in compliance with the current legislation.

  • Regularly analyzing the organization’s context so as to detect risks and opportunities and take the appropriate measures that lead to continuous improvement of all our processes.

  • Developing the settings of our technology that are capable of fulfilling the needs and requirements of the clients, based on the optimization of strategical, operational and support processes.

  • Setting up teams that are capable of addressing our clients’ needs, always adopting the best technical solutions.

  • Efficiently assigning roles and responsibilities.

  • Engaging with sustainable development and environmental protection, from a life-cycle analysis perspective of our processes.

  • Ensuring the safety of all UGROUND’s employees.

  • Reducing and dealing with non-conformities, incidents and emergencies.

  • Internally communicating process changes that affect the Quality Management System between the UGROUND departments and the person responsible for Integrated Management.

  • Educating, motivating, sensitizing and involving employees, for them to be aware of the importance of the implementation and development of a Quality Management System.

  • Regularly reviewing the efficiency of processes and taking appropriate measures whenever deviations are detected on the expected results.

  • Preventing health damage and deterioration of all employees.

UGROUND GLOBAL, through its Quality Management System wants to express to its clients and to other stakeholders, its concern and commitment to the Quality of its services, its environment, the regulatory compliance, ethical principles, data protection, information security and occupational safety, as well as to accomplish a future warranty that can only be offered by competitive, sustainable, responsible and state-of-the-art companies in the market.

Sole Director

Mr. Alfonso Diez

In Madrid, on 5th July 2019

UGROUND is certified by ISO 9001:2015, which proves that our activities of design, development, implementation and support of software solutions are governed by the highest possible quality controls.

UGROUND UGROUND is also certified by the ISO 27001:2022 Standard, which certifies the company’s management system information security, which supports design, development, implementation and support of software solutions, in accordance with the applicability Declaration (version 1.0) of December 10th 2017.

We inform you that there is a Management Policy of information quality and security, which is available for everyone upon request. For more specific information, please write a message to the following email address info@uground.com